A blog about mostly about the iPhone, with links and discussion on other Apple products that relate to the iPhone, other smartphones, and the iPad thrown in to keep things interesting.
Marco.org - Trust, hostility, and the human side of Apple ⇒
“For the most part, Apple stands between us and our customers, so the interaction there is limited: we can’t issue refunds, we can only issue a few promo copies, we can’t collect upgrade revenue, we can’t respond to App Store reviews, we can’t provide installation support, and we can’t release updates to address customers’ issues in a reasonable amount of time. We can’t even tell them when the next update will be available, because we honestly don’t know. It might be 6 days. It also might be 2 months. It also might never happen because Apple may refuse any further updates to our app. Our customers, like us, are mostly in the dark with this process, and we can’t do much to help them.”
